• service@thegogoexpress.com
  • 22287 Chino Roces Ave, Makati, 12311 Metro Manila

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Archive for November 16th, 2023

How can I schedule a pickup for my packages?

Scheduling a pickup is easy. You can do it online through our website or app, or contact our customer support to arrange a convenient pickup time.

What happens if my package is damaged during transit?

We take great care in handling packages, but if damage occurs, please notify us immediately. We will guide you through the claims process and work to resolve the issue promptly.

Is there a weight limit for packages you can deliver?

While we can accommodate packages of various sizes and weights, there may be specific weight limits depending on the service selected. Please check our guidelines or contact us for specific weight restrictions.

Can I schedule recurring shipments for my business?

Yes, we offer recurring shipment options for businesses with regular shipping needs. Contact our business services team to discuss a customized solution for your shipping requirements.

Are there discounts available for bulk shipments?

Yes, we offer competitive pricing and discounts for bulk shipments. Our team can provide you with a customized quote based on the volume and frequency of your shipments.

What is the process for customs clearance for international shipments?

We handle the customs clearance process for international shipments. Our experienced team ensures all necessary documentation is prepared and submitted to facilitate a smooth customs clearance.

How can I inquire about the status of my shipment if I don’t have a tracking number?

If you don’t have a tracking number, you can contact our customer support with details about your shipment, and they will assist you in tracking its status.

Can I request a specific delivery time for my package?

Yes, we offer delivery time slot options for certain services. During the checkout process, you can select a time that suits your schedule, providing flexibility and convenience.

How do I provide feedback or file a complaint about a delivery experience?

We value your feedback. You can provide feedback or file a complaint by contacting our customer support or using the feedback form on our website. We take customer input seriously and use it to continually improve our services.

What happens if my package is lost during shipment?

In the rare event of a lost package, please reach out to our customer support immediately. We will initiate a thorough investigation and work towards resolving the issue promptly.