• service@thegogoexpress.com
  • 22287 Chino Roces Ave, Makati, 12311 Metro Manila

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Our Faqs

Discover Frequently Asked Questions from Our Support

Scheduling a pickup is easy. You can do it online through our website or app, or contact our customer support to arrange a convenient pickup time.

While we can accommodate packages of various sizes and weights, there may be specific weight limits depending on the service selected. Please check our guidelines or contact us for specific weight restrictions.

Yes, we offer competitive pricing and discounts for bulk shipments. Our team can provide you with a customized quote based on the volume and frequency of your shipments.

If you don’t have a tracking number, you can contact our customer support with details about your shipment, and they will assist you in tracking its status.

We value your feedback. You can provide feedback or file a complaint by contacting our customer support or using the feedback form on our website. We take customer input seriously and use it to continually improve our services.

You can request additional packing materials by contacting our customer support. Our team will assist you in ensuring that your items are securely packed for transit.

Our warehouse facilities are equipped with state-of-the-art security systems, including surveillance cameras, access control, and alarm systems, to ensure the safety and security of stored items.

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Certain items, such as hazardous materials and prohibited goods, are restricted for shipping. Please refer to our shipping guidelines or contact us for a comprehensive list of restricted items.

Yes, we provide international shipping services. Our extensive network allows us to deliver packages to destinations worldwide.

We take great care in handling packages, but if damage occurs, please notify us immediately. We will guide you through the claims process and work to resolve the issue promptly.

Yes, we offer recurring shipment options for businesses with regular shipping needs. Contact our business services team to discuss a customized solution for your shipping requirements.

We handle the customs clearance process for international shipments. Our experienced team ensures all necessary documentation is prepared and submitted to facilitate a smooth customs clearance.

Yes, we offer delivery time slot options for certain services. During the checkout process, you can select a time that suits your schedule, providing flexibility and convenience.

In the rare event of a lost package, please reach out to our customer support immediately. We will initiate a thorough investigation and work towards resolving the issue promptly.

Yes, we offer climate-controlled storage options for temperature-sensitive items. This ensures that your goods are stored in optimal conditions, protecting them from temperature variations.

Yes, we offer insurance options for stored items. This provides an added layer of protection, giving you peace of mind about the safety of your stored inventory.

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Changes to the delivery address may be possible depending on the status of your shipment. Contact our customer support as soon as possible to discuss any address modifications.

Yes, we offer a range of storage size options to accommodate various inventory needs. Whether you have small items or larger quantities, we have storage solutions tailored to your requirements.
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